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By accessing the website and/or engaging in sales activities, you signify your agreement to adhere by these Terms and Conditions


This Agreement is subject to the following definitions and rules of interpretation stated in this clause.


In these Terms and Conditions the following words and expressions shall have the following meanings:


• “Company, we, us and our” refer to HL DALE.


• “Contract or Order” – means any contract or sales order (the terms and conditions of which are detailed herein) between the Company and the Customer for the sale of Goods and for works done to the Goods by the Company and for any drawing undertaken by the Company for the Customer or any service provided for the Customer by the Company.


• “Customer” – means the individual or partnership body corporate whether limited or other, whose name and address appears on the Customer Confirmation Order.


• “Terms and Conditions” – means those terms and conditions contained herein which apply to all contracts for the sale of Goods to a Customer and/or works done to goods for a Customer and/or for drawings undertaken for a Customer.


• “Bespoke” – Goods made in a material of your choice or subject to any form of customisation at your request.


• “Customisation” – The modification of any dimensions, or material that deviate from what is shown on our website.


• “Delivery Note” – A document provided by us stating ‘Delivery Note.’ where a signature is provided upon agreeing acceptance of goods.


• “Domestic Purposes” – Any use of the product at a residential home and not used in connection with running any form of business.


• “Good(s)” – Any furniture, or related products shown on our website, including accessories, rugs and fabrics.


• “Product(s)” – This has the same definition as Good(s).


• “Sales Order” – A document provided by us stating ‘Sales Order.’

• “Standard Range” – Any products or goods shown on our website.


• “UK Mainland” – This covers the island of Great Britain, excluding Northern Ireland and any of the British islands geographically separated from the island of Great Britain.


We have a policy of constant Product Development and reserve the right to amend Product Specifications without prior notice in relation to future sales.


Goods supplied may differ from those advertised or on display. Unless specifically agreed with you, the Products supplied are of equal value, appearance and functionality. If there are any substantial variations, they will be highlighted.

We will do our utmost to match the finish and colour of any Customer samples provided or those chosen, but variations in both colour and texture might occur due to the nature of hand finishing and base material.


Other materials such as wood, metal, resin and stone may be subject to variances in appearance and any images submitted are to be used as a guide only.


All prices quoted are ex-works;  packaging costs shall be at the discretion of the company and may be subject to charge dependent on the type required.


Prices quoted are valid for a period of 30 days from quotation.


HL DALE shall apply interest to any overdue accounts at a rate of 2% of the total outstanding value per week.


Due to fluctuations in global raw materials costs, we reserve the right to amend our costs outside of the 30 days valid quote period.


No VAT is charged on goods shipped directly to countries outside of the EU on the provision that HL DALE receives the correct export documentation from the shipping company within one month from the date of the balance invoice.


We require a 50% deposit payment at the point of order placement before any sales order can be processed and any CAD/Line drawings can be produced.


We require full cleared balance payment one working week before the original dispatch date of Goods.


We provide, as quickly as possible, an approximate week commencing delivery date. One week prior to this date, the full cleared balance payment of any remaining amount is due. We will only be able to confirm your actual delivery date once we receive the balance of any remaining amount in cleared funds.


Any sales orders not paid within five working days from the outlined delivery date, may be removed from the planned calendar schedule and re-booked at a convenient time to both parties, incurring an additional booking charge of £95.00


Any quoted delivery date is an estimate and is not legally binding on the Seller.

Initial delivery dates may vary should there be a delay in information, payment and approval of specification or variation to the order. The company requires at least 7 days to organise delivery after receipt of cleared funds have been received.

In the event of us being unable to supply goods subsequently to receiving an order, we shall not be liable for any incidental or consequential loss arising thereof.

It is your responsibility to ensure the goods delivered are as ordered, and that they are of satisfactory quality within the same day of delivery.

We strongly recommend you check that the description and quantity of the good(s) is correct per the delivery note. In the event of any discrepancy, you must notify us before the end of the same working day you received the goods, and before the goods are used in any way.

When you accept your delivery please be sure to sign the delivery note. The customer or customers agent shall inspect the goods immediately upon delivery. Unfortunately writing, “unchecked” or “unexamined” is not acceptable. If the item is damaged, please keep the packaging. All claims for damage or loss must be made before the end of the same working day of the delivery.

In all events, the liability limits for any defect or fault shall not exceed the purchase price of the item.

We do not accept any liability for delays caused by circumstance beyond our control.

Delays by the client of payment of deposit, provision of design information, and supply of fabric will result in the rescheduling of jobs to a later date. Unless otherwise indicated jobs will take a minimum of four to six weeks from receipt of final information, fabric or payment from client, whichever is the latter.

It is vital that you provide us with this information when placing the order because later changes to the design are subject to charges.

In the event of delivery dates being delayed by the client, storage charges will be charged at a rate of £15 per item per week after the initial 14 days planned delivery date. All quotations do not include for the storage of items on our premises.

The Customer shall ensure that access to the agreed delivery address is possible on the day booked and that installation routes are clear and possible without delay. Where any variation to the agreed delivery and installation takes place, such as additional floor levels, manual carrying, restrictive lift access or restrictions to the property or parking is further than pavement drop access, additional charges may apply.

The client or a representative for the client must be present to oversee delivery and installation and sign appropriate documentation.

Any parking restrictions must be informed to HL DALE, any costs incurred for parking fines may be charged to the client for full reimbursement.

Any attempted and failed deliveries, including cancellations made within 48hrs of the planned delivery may be charged to the client, incurring an additional booking charge of £95.00

No deliveries or collections can be made on a weekend or Bank Holidays, unless by special request, an additional charge may be applied.


We hope you are happy with your purchase, however if you are not, please note the following terms.


If you discover any product fault due to poor manufacture we will repair or replace the furniture at no cost to you. We will only replace items as “like for like,” which means you cannot change size, fillings or fabric. This guarantee does not include normal wear and tear. Changes may be made at an additional cost, please request a quote from one of our sales representatives.


We reserve the right of discretion to accept/refuse the return of any Products supplied.


If returned, Products must be returned to us in an acceptable saleable condition at the buyer’s cost, and we reserve the right to reasonable deductions from the refund amount to you if there are signs of wear and/or damage to the Products. It is not possible to cancel any order of Bespoke Products either prior to or after delivery.


Any agreed refunds will be made as a credit to the HL DALE Customer Account via the original payment method. Any variation to this is strictly at the discretion of the Management.


In the event that you order Products and arrange for them to be shipped to a location outside the UK Mainland. You still have the right to return the Products, however, it is your responsibility to arrange for the Products to be shipped back to the UK Mainland. We can collect the Products from any address on the UK Mainland (e.g. a relative’s house or a storage and shipping facility at your cost) However we cannot collect Products directly from a vessel at a port.


Bespoke designs must be accepted and confirmed by you in writing before production can begin, this is to avoid any misunderstandings between the parties.


We will provide you with an estimate of the time it takes to complete a particular job depending on the complexity of the design and the materials to be used.


If you provide us with an image, we cannot guarantee an exact match unless it is accompanied with complete technical drawings. Client drawings produced by us for signing off will be charged at £50 per hour for any drawing revisions after three standard free revisions. We reserve the right to modify dimensions to ensure the functionality, look and comfort of the final design.


There may occur slight differences in dimensions due to the materials within the build. If the furniture is designed to fit a specific space, please let us know when placing the order.


Once you have confirmed an order any changes are charged at £50, and changes may affect both the delivery schedule and the cost. You are completely liable for any costs due to your requested changes; HLD DALE is not responsible for any costs associated with these changes.


In no event will we be liable to you for any third-party claim or for any consequential, direct, incidental or special damages, including without limitation, any lost profits or lost savings, regardless of the form of action whether in contract, tort (including negligence), strict product liability or otherwise, even if it was foreseeable or the possibility of such damages was brought to attention.


For the purpose of Contracts (Rights of Third Parties) Act 1999, this Agreement does not and is not intended to provide any rights to enforce any of its provisions to any person who is not a party to it.

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